Return Policy


Return Policy

Welcome to Sobpabe, your trusted online shopping destination. We strive to provide you with a seamless and enjoyable shopping experience. In the event that you need to return a product, please read our return policy carefully.

1. Returns

1.1 Eligibility Criteria

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. It must also be returned within [number of days, e.g., 14 days] from the date of purchase.

1.2 Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable software products
  • Perishable goods

1.3 Returns Process

  1. Initiate Return: To initiate a return, please contact our customer service team at Info@sobpabe.com.bd within the specified return period.

  2. Provide Information: Please provide the following information:

    • Order number
    • Reason for return
    • Clear images of the product (if damaged or defective)

  3. Approval: Our customer service team will review your request and provide further instructions. Do not return any item without receiving approval.

  4. Return Shipment: If your return is approved, you will be provided with a return shipping address. Please ensure that the item is securely packaged.

  5. Refund/Replacement: Upon receiving the returned item, we will inspect it and notify you of the approval or rejection of your refund or replacement. Refunds will be processed via the original payment method.

1.4 Shipping Costs

Shipping costs for the return will be the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

2. Refunds

Refunds will be processed within [number of days, e.g., 7 days] of receiving the returned item. Please note that the time taken for the refund to reflect in your account may vary depending on your payment method and financial institution.

3. Contact Us

If you have any questions about our return policy, please contact us at [customer service email] or call us at [customer service phone number].

Thank you for shopping with Sobpabe!